Warranty Policy

Lifetime Manufacturing Warranty

Every Vera Carat engagement ring is made to endure a lifetime of love. We take great pride in the quality of our craftsmanship, materials, and design — and we stand behind every ring we create.

What Our Warranty Covers

Your Vera Carat ring is protected by our Lifetime Manufacturing Warranty, ensuring it is free from defects in craftsmanship or materials. If a manufacturing defect is ever discovered, we will repair or replace your ring at no cost.

This warranty covers defects in materials or craftsmanship under normal use. It does not cover damage caused by impact, wear, or other external factors, including gemstone loss unrelated to a manufacturing defect. All claims are subject to professional inspection.

  • Manufacturing defects in metalwork, casting, or assembly.
  • Issues with prong integrity or structural craftsmanship.
  • Defects in gemstone or diamond mounting due to production error.

What’s Not Covered

While our warranty ensures your ring is crafted to last, it does not apply to damage caused by external circumstances. These exclusions are standard in fine jewelry warranties and ensure clarity in coverage.

  • Normal wear and tear such as scratches, dents, or fading over time.
  • Damage resulting from impact, misuse, or improper care.
  • Loss or theft of the ring or any gemstone.
  • Alterations or repairs made by jewelers other than Vera Carat.

How to Submit a Claim

  1. Email veracarat.rings@gmail.com with your order number and a description of the issue.
  2. Attach clear photos of your ring, focusing on the affected area.
  3. Our jewelry specialists will assess your request within 2–3 business days.
  4. If the issue qualifies, you’ll receive insured return instructions for inspection and repair or replacement.

Your IGI Diamond Certificate

Each of our diamonds are independently graded by the International Gemological Institute (IGI) for verified quality and authenticity. You’ll receive the official IGI certificate with your shipment.

Your certificate will detail the following verified characteristics:

  • Color: E (near colorless for exceptional brightness)
  • Clarity: VVS2 (very, very slightly included — flawless to the naked eye)
  • Cut: Ideal (precision proportions for maximum brilliance and fire)